Service levels

Availability

We operate to a 99.9% monthly uptime target for the API and dashboard. This is an operational target rather than a contractual guarantee on standard plans; current and recent status is published on the status page. A formal, contractual SLA with remedies is available on enterprise (Scale) plans — contact support@verifyany.email.

Performance

Typical single-verification response is under 500 ms. Real latency depends on the destination mail server — greylisting, slow responders or timeouts can take several seconds. Batch verification is asynchronous and processed from a queue; throughput scales with your plan’s concurrency and rate limits.

Rate limits & quotas

Each plan defines a per-minute API rate limit, a maximum batch size and a number of concurrent batches. Responses include X-RateLimit-* headers. See pricing for the limits per plan.

Support

Monday–Friday. Email support with a target first response within one business day; priority-plan customers get faster handling. Reach us at support@verifyany.email. Security issues: security@verifyany.email. Abuse reports: abuse@verifyany.email.

Incidents

During an incident we update the status page and, for account-affecting issues, notify affected customers by email. Post-incident we aim to share a brief summary of cause and remediation for significant outages.